Question 1

Why do I have a digitalwebcare.net charge on my bank statement?

Accepted Answer

If a direct debit appears on your statement, you have probably signed up to a subscription to one of our partner sites for which we provide the after-sales service. Please note that you are not a client of digitalwebcare.net, but a client of a site that has delegated the management of its customer service.

Question 2

What are the services offered by digitalwebcare.net?

Accepted Answer

digitalwebcare.net offers simplified management of your subscription. To do this, go to your customer account by filling in the form on the home page with the email address used at the time of subscription. You will be able to contact the agents responsible for your file, obtain all the information concerning your subscription, or cancel it.

Question 3

What kind of subscription needs after-sales service?

Accepted Answer

digitalwebcare.net provides customer service for subscriptions that make your life easier. We work with sites that offer help to individuals or professionals, accompanying each client through various operations or steps. This guarantees the after-sales service of every partner site.

Question 4

I do not remember signing up to a digitalwebcare.net subscription.

Accepted Answer

You have not signed up to a digitalwebcare.net subscription. You have signed up to a subscription at one of our partner sites for which we provide after-sales service. That is why the direct debit appeared on your bank statement.

Question 5

How do I find the offer to which I subscribed?

Accepted Answer

To find the details of the offer to which you subscribed, fill in the form on the home page using the email address used when registering. We will then provide important information about your subscription, including the date and amount of the next withdrawal and the service features selected.

Question 6

I forgot the email address used when subscribing. What can I do?

Accepted Answer

If you are unable to retrieve the email address used during the subscription, our agents may be able to find your client file. Contact our agents by email or through the contact form and provide any details that can help identify your account.

Question 7

Who can I contact if I have a question?

Accepted Answer

DigitalWebCare agents are experts in after-sales service and are always available to help. We work seven days a week, so you can contact the agents whenever you need. You can also send them a message through our contact form.

Question 8

How can I cancel my subscription?

Accepted Answer

To cancel your subscription, go to your customer account and select the cancellation option. You will no longer benefit from the partner site’s services and will no longer be charged. A confirmation email will be sent after the cancellation is completed.

Frequently asked questions

Questions about your subscription

Frequently asked questions

Questions about your subscription

Why do I have a digitalwebcare.net charge on my bank statement?v

What are the services offered by digitalwebcare.net?v

What kind of subscription needs after-sales service?v

I do not remember signing up to a digitalwebcare.net subscription.v

How do I find the offer to which I subscribed?v

I forgot the email address used when subscribing. What can I do?v

Who can I contact if I have a question?v

How can I cancel my subscription?v